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♦ Replace with your domain name

Note: Your mail application’s display screens may differ to the screenshots below.

First, check your password

Check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in your control panel – you will need to get your domain or web administrator to update it for you if you don’t have control panel access.

Add your mail account

  1. Launch your mail application by selecting the mail icon from your applications screen.


  1. Enter the email address and email password and then choose Manual Setup.

    Note: Forgotten passwords can be reset in the control panel


  1. Choose your preferred account type: POP or IMAP (default)


  1. The programme may try to connect to the server, but will fail – you will need to add the full email address as User Name.

Enter the Incoming server settings:

  • POP/IMAP server is mail. followed by the domain name e.g.*
  • The security type is SSL/TLS
  • Port is 993 for IMAP or 995 for POP
  • Select Next

  1. Enter all the Outgoing server settings:
  • SMTP server is smtp. followed by the domain name e.g.*
  • Security type is SSL/TLS
  • Port is 465
  • Select Next

  1. Wait while your settings are tested
  2. Adjust the additional Account Options as preferred
  3. Specify an optional account name (for your reference only), and enter the name you wish to be displayed on outgoing mail, then select Done


  1. The account has been set up successfully and your messages will now be downloaded