Alternatively, follow this tutorial to manually set up your mail account. If your account is already set up but isn’t working, try our troubleshooting guide.
Replace example.com with your domain name.
To add a new email account
- Launch Mail
- From the toolbar at the top, select Mail and then Add Account…
- Select Other Mail Account…
- Select Continue
- Enter the required details and select Sign In
- Name – the name that will appear in the ‘From’ field when you send emails
- Email Address – your full email address
- Password – your email password (forgotten passwords cannot be restored but they can be reset in the control panel)
- A message will appear that reads ‘Unable to verify account name or password’. This is because Mail has not used your full email address as the Username. Your email address and password may already be populated. Complete the remaining fields as follows:
- Username– your full email address
- Account Type – from the dropdown, select POP or IMAP (this guide defaults to IMAP)
- Incoming Mail Server – has mail. before the domain name e.g. mail.example.com*
- Outgoing Mail Server – has smtp. before the domain name e.g. smtp.example.com*
- Select Sign In. A pop up will appear that reads ‘Select the apps you want to use with this account:’. Select Done
<ol>
<li>Launch<b> Mail</b>.</li>
<li>From the toolbar at the top, select <b>Mail</b> and then <b>Add Account…</b> <img class=”alignnone wp-image-13633 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/05/mac-add-acount.png” sizes=”(max-width: 300px) 100vw, 300px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/05/mac-add-acount.png 300w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/05/mac-add-acount-253×300.png 253w” alt=”mac-add-acount” width=”300″ height=”356″ /><br clear=”none” />
<h3>Other Mail Account</h3>
</li>
<li>Select <b>Other Mail Account…</b><br clear=”none” /><img class=”alignnone wp-image-13527 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/mac-othe-mail.png” sizes=”(max-width: 450px) 100vw, 450px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/mac-othe-mail.png 450w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/mac-othe-mail-300×245.png 300w” alt=”mac-othe-mail” width=”450″ height=”368″ />
<h3>Account Information</h3>
</li>
<li>Enter your details
<ul>
<li><strong>Name</strong> (which will appear in the ‘From’ field when you send emails)</li>
<li><strong>Email Address</strong></li>
<li><strong>Password </strong> (<em>Forgotten passwords can be <a href=”https://xneelo.co.za/help-centre/email/change-or-reset-my-email-password/” target=”_blank” rel=”noopener noreferrer”>changed in konsoleH</a>)</em></li>
<li><strong>> Sign In</strong></li>
</ul>
<img class=”alignnone wp-image-13529 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/mac-add-account.png” sizes=”(max-width: 450px) 100vw, 450px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/mac-add-account.png 450w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/mac-add-account-300×183.png 300w” alt=”mac-add-account” width=”450″ height=”274″ />
<h3>Server Settings</h3>
</li>
<li>Complete the settings as follows:
<ul>
<li><strong>User Name</strong> is the full email address</li>
<li><strong>Account Type</strong> is <a href=”https://xneelo.co.za/help-centre/email/pop-vs-imap/” target=”_blank” rel=”noopener noreferrer”>IMAP or POP</a> according to preference (IMAP is the default)</li>
<li>For domains still in transfer or <a href=”https://xneelo.co.za/help-centre/domains/what-is-domain-propagation/” target=”_blank” rel=”noopener noreferrer”>propagation</a>, temporarily use the <a href=”https://xneelo.co.za/help-centre/domains/where-can-i-find-the-ip-address-for-my-domain-or-email-account/” target=”_blank” rel=”noopener noreferrer”>IP Address</a> in place of <strong>Incoming & Outgoing Mail Server</strong></li>
<li>Ignore<strong> </strong><strong>Unable to verify account name or password</strong></li>
<li><strong>> Sign In</strong></li>
</ul>
<img class=”alignnone wp-image-13531 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/add-account-sign-in.png” sizes=”(max-width: 450px) 100vw, 450px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/add-account-sign-in.png 450w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/add-account-sign-in-300×221.png 300w” alt=”add-account-sign-in” width=”450″ height=”331″ />
<h3>Server Identity</h3>
</li>
<li>Ignore the 2 server identity messages > <strong>Continue</strong>♦ You can add the certificate to your trust settings to avoid seeing this message in the future.<img class=”alignnone wp-image-13535 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/server-error.png” sizes=”(max-width: 600px) 100vw, 600px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/server-error.png 600w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/server-error-300×94.png 300w” alt=”server-error” width=”600″ height=”187″ /></li>
<li>Select any apps > <strong>Done</strong><br clear=”none” /><img class=”alignnone wp-image-13537 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/select-apps.png” alt=”select-apps” width=”300″ height=”146″ /><strong><br clear=”none” />Your Mail account is now set up.</strong> You will see your new account in the list with any other mail accounts.<strong> However, to avoid any future issues, continue with these few tweaks:</strong>
<h2>Further settings</h2>
</li>
<li>From the top menu choose <strong>Mail > Preferences…</strong><img class=”alignnone wp-image-13601 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/05/preferences-1.png” sizes=”(max-width: 600px) 100vw, 600px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/05/preferences-1.png 600w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/05/preferences-1-300×60.png 300w” alt=”preferences” width=”600″ height=”120″ /><br clear=”none” />
<h3>Account Information</h3>
</li>
<li>On the <strong>Accounts</strong> tab, choose your new account from the list on the left, and then click <strong>Server Settings</strong><img class=”alignnone size-full wp-image-16939″ src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-accounts.png” sizes=”(max-width: 1161px) 100vw, 1161px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-accounts.png 1161w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-accounts-252×300.png 252w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-accounts-768×914.png 768w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-accounts-861×1024.png 861w” alt=”kh-sierra-accounts” width=”1161″ height=”1381″ /><br clear=”none” />
<h3>Server Settings</h3>
Now for some important customizations:</li>
<li><strong> Deselect (uncheck) </strong>the boxes for <strong>Automatically manage connection settings </strong>for both Incoming and Outgoing Mail Servers –additional fields will now be displayed.</li>
<li>Select <strong>Advanced IMAP Settings<img class=”alignnone size-full wp-image-17417″ src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/sierra-advanced-imap.png” sizes=”(max-width: 1182px) 100vw, 1182px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/sierra-advanced-imap.png 1182w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/sierra-advanced-imap-258×300.png 258w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/sierra-advanced-imap-768×895.png 768w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/sierra-advanced-imap-879×1024.png 879w” alt=”sierra-advanced-imap” width=”1182″ height=”1377″ /></strong></li>
<li>Select <strong>Allow insecure authentication</strong> > <strong>OK</strong><strong> <img class=”alignnone size-full wp-image-16985″ src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-advanced-IMAP.png” sizes=”(max-width: 450px) 100vw, 450px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-advanced-IMAP.png 450w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-advanced-IMAP-300×111.png 300w” alt=”kh-sierra-advanced-imap” width=”450″ height=”167″ /></strong></li>
<li><strong>Deselect (uncheck)</strong> the boxes for<strong> Use TSL/SSL</strong> for both Incoming and Outgoing Mail Servers.</li>
<li>Under <strong>Outgoing Mail Server (SMTP) </strong>click the drop-down arrow at <strong>Account<img class=”alignnone wp-image-19547 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-settings-ssl-dropdown.png” sizes=”(max-width: 1162px) 100vw, 1162px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-settings-ssl-dropdown.png 1162w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-settings-ssl-dropdown-255×300.png 255w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-settings-ssl-dropdown-768×902.png 768w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/kh-sierra-settings-ssl-dropdown-872×1024.png 872w” alt=”” width=”1162″ height=”1365″ /></strong></li>
<li>Select <strong>Edit SMTP Server List<br clear=”none” /><img class=”alignnone wp-image-19549 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/sierra_edit-smtp-list.png” sizes=”(max-width: 450px) 100vw, 450px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/sierra_edit-smtp-list.png 450w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/sierra_edit-smtp-list-300×177.png 300w” alt=”” width=”450″ height=”265″ /></strong></li>
<li>Tick <strong>Allow insecure authentication <img class=”alignnone size-full wp-image-28092″ src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/mailx-1.png” sizes=”(max-width: 778px) 100vw, 778px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/mailx-1.png 778w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/mailx-1-262×300.png 262w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/10/mailx-1-768×881.png 768w” alt=”” width=”778″ height=”892″ /></strong></li>
<li>Click <strong>OK</strong> and <strong>Save</strong>. (Note: this button only becomes visible when settings have changed)</li>
</ol>
Your Mail is now set up!
* Note: In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net. Find my server name.
Your new email account is now set up. You will see your new account in the list with any other mail accounts.