Yosemite-Mail-logo

Note: replace example.com with your domain name

Check your password

  • First check  your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in konsoleH – you will need to get your domain or web administrator to update it for you if you don’t have konsoleH access.
  • Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct – here’s how.

Check account settings

  1. Launch Mail
  2. Choose Mail > Preferences

 preferences

Account settings

3. Choose the relevant account from the list on the left, and ensure that the Account Information is correct, specifically:

  • Account Type can be IMAP or POP
  • Incoming Mail Server is mail. followed by the domain name e.g. mail.example.com*
  • User Name is the full email address
  • Password is correct – forgotten passwords can be reset in konsoleH yosemite-account-info

SMTP Server settings

4. At Outgoing Mail Server (SMTP) click on the dropdown arrow and choose Edit SMTP Server list

5. On the Account Information tab ensure that:

  • Server Name is smtp. followed by the domain name e.g. smtp.example.com*
  • TLS Certificate is None smtp-account-information

6. Click on the Advanced tab, choose the relevant account and ensure that:

  • Automatically detect and maintain account settings is not ticked
  • Port is 465
  • Use SSL is ticked
  • Authentication is Password
  • Allow insecure authentication is not ticked
  • User Name is the full email address
  • > OK

<ol>
<li>Launch<b> Mail</b>.</li>
<li>From the toolbar at the top, select <b>Mail</b> and then <b>Add Account…</b><br clear=”none” /><img class=”alignnone wp-image-13633 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/05/mac-add-acount.png” sizes=”(max-width: 300px) 100vw, 300px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/05/mac-add-acount.png 300w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/05/mac-add-acount-253×300.png 253w” alt=”mac-add-acount” width=”300″ height=”356″ />
<h3>Other Mail Account</h3>
</li>
<li>Select <b>Other Mail Account…</b><br clear=”none” /><img class=”alignnone wp-image-13527 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/mac-othe-mail.png” sizes=”(max-width: 450px) 100vw, 450px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/mac-othe-mail.png 450w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/mac-othe-mail-300×245.png 300w” alt=”mac-othe-mail” width=”450″ height=”368″ />
<h3>Add a Mail Account</h3>
</li>
<li>Enter your details
<ul>
<li><strong>Name</strong> (which will appear in the ‘From’ field when you send emails)</li>
<li><strong>Email Address</strong></li>
<li><strong>Password </strong> (<em>Forgotten passwords can be <a href=”https://xneelo.co.za/help-centre/email/change-or-reset-my-email-password/” target=”_blank” rel=”noopener noreferrer”>changed in konsoleH</a>)</em></li>
<li>&gt; <strong>Create</strong></li>
</ul>
<img class=”alignnone wp-image-13709 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/yosemite-add-mail-1.png” sizes=”(max-width: 600px) 100vw, 600px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/yosemite-add-mail-1.png 600w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/yosemite-add-mail-1-300×198.png 300w” alt=”yosemite-add-mail” width=”600″ height=”395″ />
<h3>Manually Configure Mail Account</h3>
</li>
<li>The following message will appear <b>Account must be manually configured</b> as shown below, click <b>Next.</b><br clear=”none” /><img class=”alignnone wp-image-13713 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/yosemite-add-mail-2-1.png” sizes=”(max-width: 600px) 100vw, 600px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/yosemite-add-mail-2-1.png 600w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/yosemite-add-mail-2-1-300×198.png 300w” alt=”yosemite-add-mail-2″ width=”600″ height=”395″ />
<h3>Incoming Mail Server Info</h3>
</li>
<li>Enter these details:
<ul>
<li><strong>Account Type – </strong><a href=”https://xneelo.co.za/help-centre/email/pop-vs-imap/” target=”_blank” rel=”noopener noreferrer”><b>IMAP</b> or <b>POP</b></a>, though IMAP is the default</li>
<li><strong>Mail Server </strong>is mail. (your domain name) or <a href=”https://xneelo.co.za/help-centre/domains/where-can-i-find-the-ip-address-for-my-domain-or-email-account/” target=”_blank” rel=”noopener noreferrer”>IP Address</a></li>
<li><strong>User Name </strong>is the full email address</li>
<li><strong>Password </strong>is the mailbox password (forgotten passwords can be <a href=”https://xneelo.co.za/help-centre/email/change-or-reset-my-email-password/” target=”_blank” rel=”noopener noreferrer”>reset in konsoleH</a>)</li>
<li>&gt; <strong>Next</strong></li>
</ul>
<img class=”alignnone wp-image-13683 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/Yosemite-incoming-server.png” sizes=”(max-width: 445px) 100vw, 445px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/Yosemite-incoming-server.png 445w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/Yosemite-incoming-server-300×218.png 300w” alt=”Yosemite-incoming-server” width=”445″ height=”324″ />
<h3>Verify Security Certificate for Incoming Server</h3>
</li>
<li>Ignore the server identity message &gt; <strong>Connect</strong>♦ You can add the certificate to your trust settings to avoid seeing this message in the future.<img class=”alignnone wp-image-13535 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/server-error.png” sizes=”(max-width: 600px) 100vw, 600px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/server-error.png 600w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/server-error-300×94.png 300w” alt=”server-error” width=”600″ height=”187″ /><br clear=”none” />
<h3>Outgoing Mail Server Info</h3>
</li>
<li>Check the following settings:
<ul>
<li><strong>SMTP Server </strong>starts with <strong>SMTP</strong> or <a href=”https://xneelo.co.za/help-centre/domains/where-can-i-find-the-ip-address-for-my-domain-or-email-account/” target=”_blank” rel=”noopener noreferrer”>IP Address</a></li>
<li><strong>User Name </strong>is the full email address</li>
<li><strong>Password </strong>is the same mailbox password as above (forgotten passwords can be <a href=”https://xneelo.co.za/help-centre/email/change-or-reset-my-email-password/” target=”_blank” rel=”noopener noreferrer”>reset in konsoleH</a>)</li>
<li>&gt; <b>Create</b></li>
</ul>
<img class=”alignnone wp-image-13681 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/Yosemite-outgoing-server.png” sizes=”(max-width: 433px) 100vw, 433px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/Yosemite-outgoing-server.png 433w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/Yosemite-outgoing-server-300×193.png 300w” alt=”Yosemite-outgoing-server” width=”433″ height=”279″ />
<h3>Verify Security Certificate for Outgoing server</h3>
</li>
<li>You will now need to verify the security certificate for the outgoing server by selecting <b>Connect.</b><strong> Your Mail account is now set up. </strong>You will see your new account in the list with any other mail accounts.<strong> However, to avoid any future issues, continue with these few tweaks:</strong><br clear=”none” />
<h2>Further settings:</h2>
</li>
<li>From the top menu choose <strong>Mail &gt; Preferences…</strong><img class=”alignnone” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/05/preferences-1.png” alt=”preferences” width=”600″ height=”120″ /><br clear=”none” />
<h3>Account Information</h3>
</li>
<li>Choose your new account from the list on the left. On the <strong>Account Information</strong> tab click the drop-down arrow on <strong>Outgoing Mail Server (SMTP)</strong>, and choose <strong>Edit SMTP Server List</strong><img class=”alignnone wp-image-13699 size-full” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/yosemite-account-info.png” sizes=”(max-width: 1113px) 100vw, 1113px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/yosemite-account-info.png 1113w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/yosemite-account-info-294×300.png 294w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/yosemite-account-info-768×782.png 768w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/yosemite-account-info-1005×1024.png 1005w” alt=”yosemite-account-info” width=”1113″ height=”1134″ /><br clear=”none” />
<h3>SMTP settings</h3>
</li>
<li>Choose the relevant account from the list, choose the <strong>Advanced</strong> tab, and ensure that:
<ul>
<li><strong>Automatically detect and maintain account settings </strong>is <strong>not</strong> ticked</li>
<li><strong>Port </strong>is 587</li>
<li><strong>Use SSL </strong>is <strong>not </strong>ticked</li>
<li><strong>Authentication </strong>is Password</li>
<li><strong>Allow insecure authentication </strong>is ticked</li>
<li><strong>User Name </strong>is the full email address</li>
<li><strong>&gt; OK</strong></li>
</ul>
<img class=”alignnone size-full wp-image-28002″ src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/macmailserverxneelo.png” sizes=”(max-width: 1032px) 100vw, 1032px” srcset=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/macmailserverxneelo.png 1032w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/macmailserverxneelo-300×281.png 300w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/macmailserverxneelo-768×720.png 768w, https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2015/10/macmailserverxneelo-1024×960.png 1024w” alt=”” width=”1032″ height=”968″ />
<h3>Incoming Server settings</h3>
</li>
<li>Back on the Accounts screen, choose the <strong>Advanced tab </strong>and ensure that the Incoming Server settings are correct, specifically:
<ul>
<li><strong>Automatically detect and maintain account settings </strong>is <strong>not </strong>ticked</li>
<li><strong>Port</strong> 143 for IMAP (110 for POP)</li>
<li><strong>Use SSL </strong>is <strong>not </strong>ticked</li>
<li><strong>Authentication</strong>: Password</li>
<li><strong>Allow insecure authentication </strong>is ticked</li>
</ul>
<img class=”alignnone” src=”https://xneelo.co.za/help-centre/wp-content/uploads/sites/5/2016/05/mac-accounts-advanced.png” alt=”mac-accounts advanced” width=”1308″ height=”1134″ />
<h3>Finish</h3>
</li>
<li><strong> Close</strong> by clicking outside of that screen<strong> &amp; Save settings </strong>when prompted.<br clear=”none” />
<h3>You have completed your account setup.</h3>
Your Mac mail program should now be set up to send and receive mail.</li>
</ol>

Incoming Mail Server settings

7. Back on the Accounts screen, click on the Advanced tab and ensure that the Incoming Server settings are correct, specifically:

  • Automatically detect and maintain account settings is not ticked
  • Port is 993 for IMAP (or 995 for POP)
  • Use SSL is ticked
  • Authentication is set to Password
  • Allow insecure authentication is not ticked

* Note: In isolated cases mail.domain (e.g. mail.example.com) and smtp.domain won’t work. In these cases you will need to use the server name instead e.g. www34.cpt1.host-h.net. Find my server name.

Finish